Important information for tenants regarding coronavirus

Information regarding your tenancy

We understand that a number of tenants have may concerns regarding their tenancy and the current situation with coronavirus

If you are having problems paying your rent, please let your Property Manager know as soon as possible. You will be asked fill in a form and attach any supporting evidence you have. This can be a letter from your employer, your most recent payslip and a copy of your employment contract. If you’re unsure who your property manager is, please have a look at our contact page.

Although all rents are payable by tenants and there is no official policy within our contract for early termination, we do sympathise in these exceptional circumstances and do want to support as best we can.

We will try and help you in any way we can during this difficult time. If you feel you need to leave your tenancy before its end date, we might be able to assist you. Please speak with your Property Manager.

Please remember that we are running a business with staff and overheads to pay, please don’t submit any false information in your form as we will investigate each case thoroughly.

Key points

Student loans – you may be eligible for additional financial support from Student Finance, please follow this link to see if you are applicable.

Sponsored students - If you are no longer receiving your sponsorship money you will need to fill in the form and attach a confirmation letter from your sponsor.  The letter should include the date that sponsorship money ceased.

Professionals in full or part time employment – speak to us if you are struggling with any of the following:

  • Redundancy
  • Statutory sick pay
  • Zero hours contacts

Information regarding maintenance 

In order to protect our staff and tenants, Manchester Apartments are carrying out essential maintenance only. Due to government restrictions, we have a limited number of staff available to carry out maintenance, so please be patient with us during this time.

Please continue to report essential maintenance via FixFlo.

We currently have these measures in place to protect our tenants and staff, including: 

 •    Reinforcing our cleaning regimes across our apartment buildings 

 •    Increasing the frequency of cleaning, particularly of surfaces that are often touched, such as banisters, door handles and door entry systems. Staff will also be cleaning the door handle to your apartment, so don't worry if you hear your door handle being wiped  

 •    Staff will take extra precautions when visiting your apartment for maintenance including washing hands before entry and wearing gloves

Information regarding keeping yourself and others safe

To protect yourself and others, please continue to follow NHS and government advice.

In order to stop coronavirus spreading, everyone must stay at home. You should only leave the house for 1 of 4 reasons:

  • shopping for necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • any medical need, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home


  • wash your hands with soap and water often – do this for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • wash your hands as soon as you get back home
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards

Information regarding your waste

The Council is asking for your help in ensuring you are aware of how to recycle your waste. Can you please ensure:

●      You are aware of the dates of the waste collections and that the calendar of collection dates are checked regularly on the Council website here

●      Please continue to separate items for recycling and recycle correctly.

●      Please present your waste properly and in the guidance issued by the Council

●      Please be aware that dumping unwanted items around containers and in gardens is going to cause issues for health and amenity. If caught, you will be fined.

Please visit Manchester City Council’s website for more information.

Useful links

Your mental health and coronavirus

NHS advice regarding coronavirus

Government guidance regarding coronavirus

Manchester City Council waste management

Citizen’s Advice regarding coronavirus

Would you like to create an account?

Hello! We see that it’s your first time visiting our website. Create an account with us and benefit from the following:

We Chat QR Code
Find your new home
in Manchester city centre