Useful Documents

Everything you need and more

Tenant Information Guide

This guide contains all useful information including manuals for your appliances, heating information, bin collection information, fire safety and maintenance.


Tenants Application Form

Please download and complete your application form when you have registered for one of our apartments so that we can process your application smoothly.


Guarantor Agreement

If you require a guarantor, please download and print this form for your guarantor to complete when you have registered for one of our properties.


Tenancy Agreement

Please read through our tenancy agreement. It covers the terms and conditions, deposit, ending the tenancy, and the landlord's and tenant's obligations.


New Tenant Checklist

Please take a look at our New Tenant Checklist which specifies the documents you need to sign up for one of our apartments and for a smooth move-in day.


Appliance Guide

Not sure how to work a certain appliance in your apartment? We've put all of the guides for our appliances in one place for easy access.


Heating Guide

If you need a reminder of how to operate your energy efficient heating control system, then please view our Heating Guide.


Maintenance and Repairs

Need to report a repair? Please email and one of our maintenance staff will be in touch.


Building Access

For emergency access to any of our buildings, please call Steve Gee (Head of Maintenance) on 07769 273 998.


Complaints Procedure

Please download the following complaints procedure guide for information on what you should do if you wish to file a complaint.


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