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Report an Issue

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Need help sorting an issue? Our team are on hand to help

In the event of an issue arising with your apartment, or the building you live in, your dedicated property manager and our in-house maintenance team are on hand to help. Here you can find all the information about who to contact to help resolve your issue as quickly as possible.

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Report a maintenance issue on Fixflo

If you are experiencing a maintenance issue either in your apartment or somewhere in the building, you can contact our dedicated in-house maintenance team using Fixflo. Our team will receive a notification in real time and liaise with you directly using the platform.

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What is an emergency?

Your dedicated property manager, along with our in-house maintenance team can solve most issues for you and should always be contacted in the first instance. However, in the unlikely event of an emergency such as fire alarm activations, water leaks, or a broken external door or window, you should call the emergency response team on 07769 273 998, and for emergencies at Westpoint, please call 07919 567 483.

Contact your Property Manager

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Chris
Buildings Managed: Artillery House, Little Lever Street, One Cross Street & Piccadilly Village
0161 694 4944
07769 181 466
cj@mapartments.co.uk
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Gemma
Buildings Managed: Academy Apartments, Brookland House & Great Western Street
0161 694 4944
07796 719 637
ga@mapartments.co.uk
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Hannah
Buildings Managed: Basil House, King Street, 115 Princess Street, 90 Princess Street, Salisbury House & Waterloo Street
0161 694 4944
07500 891 921
hj@mapartments.co.uk
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Devon
Buildings Managed: Westpoint
0161 694 4944
07918 334 976
db@mapartments.co.uk
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Kate Baxter
Buildings Managed: Westpoint
0161 694 4944
07918 334 976
kb@mapartments.co.uk
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Giving us your feedback

At Manchester Apartments we pride ourselves on providing a 5-star award-winning service to everyone that lives with us. However, if you are unhappy with something, and would like to make a complaint, then download our complaints procedure form. We aim to handle any issues or concerns effectively, and wherever possible - as soon as they are raised.

Frequently Asked Questions
Is there parking available?

The majority of our developments do not have any dedicated parking, however, they all have the facility nearby. The select buildings that do have parking operate on a first come first serve basis and an extra charge may be applicable, contact us directly to find out which ones.

How will I pay my rent every month?

We have a range of payment options, dependant on your circumstances and financial position. Call a member of the team in order to find out the best method option for you.

Where can I see the exact location of my apartment?

To see the location of your apartment building, you can visit the building page on our website and click the ‘Location’ tab.

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