Help for Current Tenants
Our team are always on hand to help you
Whether you’ve just moved in, been with us for a while, or approaching the end of your tenancy, here you can find all of the information, guides, and contact details you’ll need for any questions you may have about your apartment or your tenancy.
Want to stay a bit longer? We’d love to have you
Secure your apartment for another 12 months or more and renew your tenancy with us today. What’s more, there’s no need to vacate the building between tenancies and your deposit can be rolled over too.
Got a maintenance issue? We can fix that
If you’ve got a maintenance issue in your building or apartment, our dedicated in-house maintenance team are always on hand to help. Contact our team today or report your issue using the Fixflo portal.
Useful Information
Resident Information Guide
A comprehensive guide with everything you’ll need to know about your brand-new apartment.
Maintenance & Repairs
Learn about what is classed as an emergency, how to report a maintenance issue, and what to do in the unlikely event of an emergency.
Green Tips Guide
Our comprehensive guide to being more energy-efficient, saving money, and making a difference to the environment whilst renting.
Heating Guide
With all you’ll need to know about the heating in your apartment and our ventilation systems.
Appliance Guide
With instruction manuals for the appliances in your brand-new apartment and how-to guides.
How to Rent
How to Rent: The checklist for renting in England. Learn more about what you will need to rent in the UK and how to prepare for your move.
Fixflo Guide
A detailed step-by-step process for registering maintenance requests on Fixflo.
Internet Usage Guide
An in-depth guide outlining the internet usage expectations for our residents and how to make the most out of your Wi-Fi connection.
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