FixFlo Guide | Manchester Apartments
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How to Report an Issue with FixFlo

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Need to report a maintenance issue?

At Manchester Apartments we use an online reporting system, FixFlo, for all maintenance issues. This online system allows residents to report issues easily and helps us receive all relevant information that we may need to understand your problem and adequately solve it.

To access FixFlo, please click the button below.

How to set up FixFlo on your device
1. Add to home screen

Once you have visited the FixFlo system in your phone browser, navigate to the share button on your browser and scroll down, before clicking the ‘Add to Home Screen’ button.

2. Get password

To create an account, click on the app icon on your phone screen and click the hamburger menu in the top right corner of the system. Then, press ‘Get password’.

3. Register your account

Select 'Occupier registration’ below the ‘Get or reset your password’ section, and enter your valid email address, create a password, and enter your address.

How to report a maintenance issue
1.

Open the app icon.

2.

Click on the relevant section that describes your maintenance problem.

3.

Use the text box to elaborate on your issue and let us know all relevant details of your problem.

4.

Add photos of the problem so that our maintenance team can assess the issue before they arrive.

5.

Type your apartment number into the address details section and select your apartment from the list. Please note, this address will be remembered for future uses, so it is important to ensure your apartment number is correct

6.

Add your contact details to the report so that we can get in touch with you about the maintenance issue. This information is also remembered for future uses.

7.

State whether you are happy, or not, for us to access the property when you are not present. Access without being present is the quickest and easiest way to ensure your issue is repaired.

8.

Once this step has been completed, your issue will be sent to our maintenance team who will be in touch. You will also receive an update when the work has been completed.

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How to report an emergency maintenance issue

Emergency issues must be reported to us by telephone, which you can do by calling our maintenance team by clicking the button below.

Please note, that this telephone number is for genuine emergency repairs only – for example, a burst pipe, security breach, or fire alarm activation.

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Contact our lettings team today

0161 228 6633
hello@mapartments.co.uk
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