Reporting maintenance and repairs using FixFlo

Our properties are managed by our dedicated in-house maintenance team. Discover more about how our properties are managed, how to report a maintenance issue and what to do in the unlikely event of an emergency.

How to Report a Repair

Manchester Apartments use Fix Flo to report maintenance and repairs. Click here to access the system.  Fix Flo is an online system that helps us to receive the information that we need in order to understand your problem. It also allows you to upload photos of your problem that may help our contractors to bring the right tools and equipment to fix your maintenance issue. For information on how to use FixFlo, please read our guide here.

If you have an out-of-hours emergency, then please always leave a voicemail and someone will call you back straight away.


In the unlikely event of a maintenance emergency, please call 07769 273 998.
For emergencies at Westpoint, please call 07919 567 483.
Examples of possible emergencies include fire alarm activations, water leaks or a broken external door/window.

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