Maintenance and Repairs

Discover more about how our properties are managed, how to report a maintenance issue and what to do in the unlikely event of an emergency

Maintenance and Repairs

Our properties are managed by our dedicated in-house Maintenance team, who deal directly with our tenants regarding any repairs, access requests and emergencies.

How to Report a Repair

Please report repairs by email to The team is available Monday to Friday from 9am to 5pm to answer your requests. 

For Westpoint, please report repairs to our Westpoint-based team at The maintenance service here is available Monday to Friday 10am to 5pm, whilst our Concierge team are available everyday.


In the unlikely event of a maintenance emergency, please call 07769 273 998. 

For emergencies at Westpoint, please call 07919 567 483.

Examples of possible emergencies include fire alarm activations, water leaks or a broken external door/window.

If you have an out-of-hours emergency, then please always leave a voicemail or send a text to the mobile number and someone will call you back straight away. If you leave a message outside office hours for a non-emergency, then someone will get back to you during office hours.

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